The American Theatre Frequently Asked Questions

How can I get my tickets? Can I order through Ticketmaster?

Tickets for events at the American Theatre are now available through Ticketmaster.  You can order online at www.ticketmaster.com, through Charge by Phone at 1-800-745-3000, at any Ticketmaster Retail Ticket Outlet in the Hampton Roads area and at the American Theatre Box Office.

The American Theatre Box Office Hours are Monday – Friday 9am until 5pm with special hours on event days. Summer Box office Hours are Monday – Friday 10:00am – 2:00pm.  Tickets are often available at the box office the night of the show, but we recommend calling to see if a performance is sold out before you purchase at the door.

Can I choose my seats when I order online?
Yes!  The event purchase page on www.ticketmaster.com has an interactive seat map where you can choose the seats you wish to purchase.

How soon will I receive my order?
If you request that your tickets be mailed, your order will be mailed first class within one to two business days. Most orders are received in five to seven business days. Ticket orders that are placed within 10 days of the performance date will be held at will call. Tickets can be picked up by showing your I.D. at the Box Office.

I haven’t received the tickets that I ordered online! What can I do?
Call Ticketmaster Customer Service at 1-800-653-8000.  You will need your confirmation number or credit card used to purchase tickets. If your tickets have been lost in the mail, Ticketmaster can resend your tickets or code them for pickup at will call at the Box Office. The party who placed the order will need to present a picture ID at the box office to pick up the newly reprinted tickets.  Original tickets will be voided and no longer valid.

I want to give my tickets that I purchased through Ticketmaster to someone else.

If your tickets are to be picked up at Will Call, an alternate pick up name can be added to your account, which authorizes us to give the tickets to someone other than the account holder.  Call Ticketmaster Customer Service at 1-800-653-8000 and request an alternate pick up name be put on your account.

Who qualifies for ticket discounts?
To qualify for a senior discount, you must be 60 years of age or older. To qualify for a military discount, you must be active duty or active duty dependent. To qualify for a student discount, you must be a full time student (any age applies) with a valid ID. All discounts require an ID as you may be asked to present your ID at the box office or when you present your tickets at a performance. The American Theatre reserves the right to request identification. Discounts are given at the discretion of the management. Seniors, students and active duty military are eligible for a 10% discount on regular season events. Children 12 and under qualify for half price tickets on regular season events. Discounts are not available for Special Events or Family Fun Events.

If you are ordering 4 or more events, contact the box office as you may be eligible for a series discount.

How many people does The American Theatre hold?
We seat 390 people. However, due to the technical specifications or audience participation during certain performances, some shows may have a slightly lower capacity.

I already bought tickets but I can’t attend the performance. Can I get a refund?
Sorry, we do not give refunds. Please see our exchange policy below if you would like to exchange your tickets for an upcoming event.

EXCHANGE POLICY

The American Theatre prides itself on a liberal exchange policy. All tickets are non-refundable except in the event of a canceled or rescheduled performance. Tickets for any event other than Special Events may be exchanged for another event the same season. Tickets can be exchanged for an event of equal or lesser value. No cash refunds on any price difference will be given. Tickets can be exchanged for an event of greater value but the patron will be subject to payment of the price difference. Tickets for Special Events cannot be exchanged for any other event. Tickets for regular season events cannot be exchanged for Special Event performances. Tickets may only be exchanged one time (tickets that have been exchanged from a previous event may not be exchanged a second time, etc.). Tickets cannot be exchanged for cash or credit. Patrons must select an upcoming performance within the same season to exchange tickets for. Tickets must be exchanged no later than 24 hours before the performance time shown on the tickets. For any questions concerning ticket exchange, please contact the box office at (757) 722-2787.

The show I bought tickets for has been canceled! Can I get a refund?
In the unlikely event of a cancelation, you will be contacted by the American Theatre box office or Ticketmaster. Tickets purchased online at www.ticketmaster.com  or through Ticketmaster Charge by Phone will be refunded automatically.  Tickets purchased through an outlet or at the box office need to be returned to the place of purchase for a refund.

What time does the theatre open before a performance?
For most performances, the lobby opens one hour before the scheduled performance time. Seating begins about 30 minutes before the show.

Do you serve food?
We offer light refreshments, specialty coffee drinks, beer, wine and champagne before the performance and during the intermission. However, food and drinks must be enjoyed in the lobby and are not allowed into the theatre itself during a show or at any other time.

Do you have handicapped and wheelchair accessible seating?
We are happy to accommodate anyone who needs handicapped accessible seating as long as there is availability. Accessible seating can be purchased through all sales channels.

Do you have a dress code?
No, we do not have a specific dress code. Though we definitely require shirt and shoes, we do not enforce a strict code. For most performances, a business casual attire is considered appropriate.

Do you have a coat check?

During the late fall, winter and early spring our coat check is open during performances.  If the coat check does not appear to be open, please check with House Management if you need assistance. The coat check is a complimentary service.

Do you have an ATM located inside?
We do not have an ATM at The American Theatre. The closest ATM is located at Old Point National Bank on the corner of E. Mellen St. and Mallory St., which is about 2 blocks away from The American Theatre.

Can I take pictures or shoot video during the performance?
Sorry, photography of any kind is prohibited during performances. We ask also that all pagers and cell phones be turned off during performances.

Can I meet the artist?
Occasionally artists will greet the public and sign autographs following a performance. This is solely at the discretion of the artist and is not guaranteed in any way.

Are there any restaurants located near the theatre?
Within walking distance of the theatre you can find SIX Little Bar Bistro located at 6 E. Mellen St. that serves tapas style cuisine and Sarah’s Irish Pub located at 38 E. Mellen St. which specializes in pub fare. There are also many great restaurants nearby and in the downtown area of Hampton. For more restaurants, visit our Around Us page.

Where can I park when I come to a performance?
There is a parking lot adjacent to the theatre. The parking lot is well lit and has easy access to the main entrance on the side of the theatre. You can access the parking lot from Mellen Street or from County Street. Also, there is on-street parking available in front of and around the theatre. If you see that parking is not immediately available, there are additional public parking lots that can be found behind the antique shops in between E. Mellen Street and County Street.