FAQ

See below for some frequently asked questions about The American Theatre. For more information, please Contact Us.

General

Where is The American Theatre located?

The American Theatre is located at 125 East Mellen Street, Hampton, VA 23663. See our Plan Your Visit page for more information.

What are the hours of operation for The American Theatre?

The American Theatre Administrative Office is open Monday-Friday, 9am-5pm. If you have specific questions please contact us at 757-722-2787.

Event-Related

What time do doors open for each event?

For most performances, the lobby opens one hour before the scheduled performance time. Seating begins about 30 minutes before the show.

Can I bring food or beverage into the theatre?

No outside food or beverage is allowed inside The American Theatre. The American Theatre offers light refreshments, specialty coffee drinks, beer, wine and champagne before the performance and during the intermission. However, food and drinks must be enjoyed in the lobby and are not allowed into the theatre itself during a show or at any other time. Cash, MasterCard and Visa are accepted.

Can I take pictures or shoot video during the performance?

Sorry, photography of any kind is prohibited during performances. No audio or video recording is permitted for any performance.

Can I smoke at The American Theatre?

Smoking is prohibited at The American Theatre. “Smoking” means (1) lighting or burning any type of tobacco, including but not limited to cigarettes, cigars, cigarillos, and pipes (2) lighting or burning of non-tobacco plants, incense, spice (or spice like product),  or marijuana; and (3) using electronic cigarettes.

What items are prohibited from entering The American Theatre?

These items include but are not limited to: illegal weapons, illegal drugs, laser pointers, outside food & beverage, bottles and coolers.

How to obtain a backstage pass?

Occasionally artists will greet the public and sign autographs following a performance. This is solely at the discretion of the artist and is not guaranteed in any way.

Are Assisted Listening Devices available?

A limited number of Assisted Listening Devices are available for hearing impaired guests free of charge on a ‘first-come’ basis, from the American Theatre Box Office. Guests are required to leave a valid driver’s license or I.D. card as a deposit.

Miscellaneous

Do you have a dress code?

No, we do not have a specific dress code. Though we definitely require shirt and shoes, we do not enforce a strict code. For most performances, a business casual attire is considered appropriate.

Does The American Theatre have ATMs?

We do not have an ATM at The American Theatre. The closest ATM is located at Old Point National Bank on the corner of E. Mellen St. and Mallory St., which is about 2 blocks away from The American Theatre. The American Theatre accepts MasterCard and Visa.

Are there any restaurants located near the theatre?

There are also many great restaurants nearby and in the downtown area of Hampton. See our Plan Your Visit page for more information.

Where is the lost and found located at The American Theatre?

Lost and found is located at the Box Office.

How can I become a volunteer?

See our Volunteer page for more information.

Parking

Is there a charge for parking?

Parking is free for all event guests. See our Plan Your Visit page for more information.

Where is your handicap parking?

A limited number of designated handicap parking spaces including van-accessible spaces are available in the main parking lot. These spaces are for vehicles displaying a current state issued disability placard or license plate. Spaces are filled on a ‘first-come’ basis.

Where is the designated drop-off area?

Drop-off may be done at the side entrance of The American Theatre.

Ticketing

How can I buy tickets to American Theatre events?

Tickets for events at the American Theatre are now available through Ticketmaster. You can order online at www.ticketmaster.com, through Charge by Phone at 1-800-745-3000, at any Ticketmaster Retail Ticket Outlet in the Hampton Roads area and at the American Theatre Box Office.

The American Theatre Box Office Hours are Monday – Friday 9am until 5pm with special hours on event days. Summer Box office Hours are Monday – Friday 10:00am – 2:00pm. Tickets are often available at the box office the night of the show, but we recommend calling to see if a performance is sold out before you purchase at the door.

If you request that your tickets be mailed, your order will be mailed first class within one to two business days. Most orders are received in five to seven business days. Ticket orders that are placed within 10 days of the performance date will be held at will call. Tickets can be picked up by showing your I.D. at the Box Office.

Does my child need a ticket?

Children 2 years of age and up must have a ticket for most events. Children under 2 without a ticket must sit on a parent’s lap (subject to change). Please refer to event page for event-specific policy.

I haven’t received the tickets that I ordered online. What can I do?

Call Ticketmaster Customer Service at 1-800-653-8000. You will need your confirmation number or credit card used to purchase tickets. If your tickets have been lost in the mail, Ticketmaster can resend your tickets or code them for pickup at will call at the Box Office. The party who placed the order will need to present a picture ID at the box office to pick up the newly reprinted tickets. Original tickets will be voided and no longer valid.

I want to give my tickets that I purchased through Ticketmaster to someone else.

If your tickets are to be picked up at Will Call, an alternate pick up name can be added to your account, which authorizes us to give the tickets to someone other than the account holder. Call Ticketmaster Customer Service at 1-800-653-8000 and request an alternate pick up name be put on your account.

Are there any discounts?

To qualify for a senior discount, you must be 60 years of age or older. To qualify for a military discount, you must be active duty or active duty dependent. To qualify for a student discount, you must be a full time student (any age applies) with a valid ID. All discounts require an ID as you may be asked to present your ID at the box office or when you present your tickets at a performance. The American Theatre reserves the right to request identification. Discounts are given at the discretion of the management. Seniors, students and active duty military are eligible for a 10% discount on regular season events. Children 12 and under qualify for half price tickets on regular season events. Discounts are not available for Special Events or Family Fun Events. If you are ordering 4 or more events, contact the box office as you may be eligible for a series discount.

What is your refund policy?

We do not give refunds.

In the unlikely event of a cancellation, you will be contacted by the American Theatre box office or Ticketmaster. Tickets purchased online at www.ticketmaster.com or through Ticketmaster Charge by Phone will be refunded automatically. Tickets purchased through an outlet or at the box office need to be returned to the place of purchase for a refund.

Do you have handicapped and wheelchair accessible seating?

All entrances to the main level of the theater are accessible. All public restrooms are wheelchair accessible. The main level of the theater has wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats; there is no elevator service to the balcony level. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat on the main level should request wheelchair-accessible locations when ordering tickets. Accessible seating tickets may be purchased on line at www.ticketmaster.com, by phone at Ticketmaster Charge by Phone at 1.800.745.3000, and in person at Ticketmaster Outlets and The American Theatre Box Office.

Can you email information to me regarding upcoming American Theatre events?

Sign up for Hampton Arts email list to receive information about upcoming events of interest.